Responsibilities/skills:
Serve as the primary contact for customers, maintaining relationships and ensuring satisfaction.
Coordinate and track service requests, work orders, and project schedules through internal and client portals.
Support estimating, proposals, and job costing by providing accurate scope details and pricing inputs.
Oversee documentation, billing accuracy, and receivable follow-ups.
Collaborate with administrative support to ensure reports, spreadsheets, and tracking systems stay current.
Provide regular updates on workload, project status, and service trends to leadership.
Qualifications:
3–5 years of experience in electrical service or customer account management
Strong understanding of field operations and service coordination
Proficient in work order systems, spreadsheets, and Microsoft Office
Excellent communication and organizational abilities
Skilled at multitasking and resolving customer issues promptly