Provide hands-on end user support in the New York City office while supporting a global infrastructure team delivering remote support worldwide.
Key Responsibilities
- Deliver high-touch support to creative and executive users
- Provision and deploy hardware; onboard and train new hires
- Manage user accounts, permissions, and devices
- Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices
- Resolve basic break/fix, connectivity (wired/wireless), and security-related issues
- Support incident response, patching, and anti-malware tools
- Work within a Service Desk ticketing system and document solutions
- Maintain local IT asset inventory
- Support projects and coordinate with L2/L3 teams as needed
Qualifications
- 4+ years of IT support experience
- Strong Windows and macOS knowledge
- Experience with Office 365 administration
- Familiarity with ITSM tools (Jira, ServiceNow)
- Working knowledge of MDM tools (Intune, JAMF, Addigy); Intune/Autopilot a plus
- Understanding of basic security and networking concepts
- Strong communication skills and flexibility for occasional after-hours support