Job Description
OtterBase is seeking a Senior Application Support Engineer to join our client’s team supporting Warehouse Management Systems (WMS) and related enterprise applications.
This role will provide advanced application support across a warehouse and logistics technology environment, including troubleshooting, root cause analysis, system administration, release management, and application improvements. The engineer will work closely with Tier 1 and Tier 3 support teams, technical leads, and cross-functional partners while providing guidance to junior team members.
Primary Responsibilities
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Provide Tier 2 support for enterprise Warehouse Management Systems (WMS).
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Support warehouse functions including Receiving, Picking, Packing, Shipping, and Labor Management.
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Troubleshoot application issues, analyze logs, and perform root cause analysis.
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Utilize SQL for data analysis, diagnostics, and troubleshooting.
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Support SaaS-based transportation, carrier management, and other peripheral applications.
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Support Windows- and Linux Server-based systems.
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Coordinate incident resolution and escalation with Tier 1 and Tier 3 teams.
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Support software installations, releases, CAB meetings, and change management activities.
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Develop solutions to improve application performance and reliability.
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Participate in disaster recovery exercises and maintain technical documentation.
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Collaborate with technical leads and mentor junior team members.
Qualifications
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5+ years of experience in application support, WMS support, or a related technical field.
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Experience supporting enterprise Warehouse Management Systems and warehouse operations.
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Strong SQL skills for data analysis and application diagnostics.
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Experience interpreting application logs and performing root cause analysis.
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Experience supporting Windows/Linux environments and SaaS applications.
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Familiarity with cloud-native architecture and deployment models.
- Strong troubleshooting, communication, and cross-functional collaboration skills.
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