Position Overview
OtterBase is looking to hire an Onsite Supervisor to support our clients Non-Clinical operations at an area leading Healthcare Facility. The Onsite Supervisor oversees a team handling non clinical responsibilities on hospital units so nurses can focus on delivering quality patient care. This is a hands on leadership role in a fast paced hospital environment that requires strong communication, organization, and team development skills.
This is not a desk job. Team members, including Supervisors, walk an average of 25000 steps per shift while supporting hospital units.
Key Responsibilities
-
Lead and support Concierge team members on assigned hospital units
-
Monitor unit activity and respond to patient and nurse requests in real time
-
Partner with nurse leadership and participate in unit huddles
-
Coach, mentor, and conduct performance reviews for team members
-
Manage schedules, attendance, and staffing coverage
-
Track performance metrics and maintain service standards
-
Address staff concerns and escalate issues when needed
Qualifications
-
3 or more years of leadership experience
-
2 or more years of hospitality or concierge experience
-
Strong communication and organizational skills
-
Healthcare or hospital experience preferred
-
Proficiency with scheduling software and Microsoft Office tools
-
High school diploma required, Associate or Bachelor degree preferred
Work Environment
-
Fast paced hospital setting
-
Flexible schedule required, including weekends and some holidays
-
Role involves extended periods on your feet and continuous movement
If you are a hands on leader who thrives in a service driven environment, apply today to join Helen and help elevate the hospital experience.
#IND2