OtterBase is seeking an experienced Onsite Supervisor to join our client’s team. This leadership role combines hospitality, customer service, and operations within a hospital environment. The Onsite Supervisor is responsible for leading a team of Concierge professionals who fulfill non clinical requests from nurses and patients through a proprietary mobile application, helping improve the overall patient and staff experience.

Key Responsibilities

• Lead, coach, and develop a team of Concierge professionals across assigned hospital units.

• Build strong partnerships with nursing leadership to ensure seamless communication and operational support.

• Provide ongoing coaching, performance feedback, and accountability to team members.

• Monitor service requests through the mobile platform to ensure timely and accurate completion.

• Manage staff workload to maintain appropriate unit coverage.

• Track operational metrics and maintain high standards of service quality and efficiency.

• Foster a positive, hospitality focused culture for patients, visitors, and hospital staff.

• Remain actively engaged in daily operations. This is a hands on leadership position, with supervisors regularly walking 25,000 or more steps during a shift.

Qualifications

• 3+ years of leadership or supervisory experience. (Preferred)

• 2+ years of experience in hospitality, concierge services, customer service, or a related field.

• Strong communication, interpersonal, and organizational skills.

• Ability to excel in a fast paced, dynamic environment.

• Proficiency with scheduling, communication, and collaboration platforms such as Microsoft Teams and Zoom.

• A passion for leading teams and delivering exceptional service in a healthcare setting.

Why Join Our Client?

Our client is redefining the healthcare experience by integrating hospitality into patient care. As an Onsite Supervisor, you’ll have the opportunity to lead a high performing team, collaborate closely with hospital leadership, and make a meaningful impact on the daily experience of patients, families, and clinical staff.

#IND2

Together we’re changing healthcare, this is your chance to be part of the action! 

OtterBase is seeking compassionate, service-driven professionals to join our client’s team as a Concierge at one of the region’s leading hospitals.

In this role, you will support clinical teams, assist patients and families, and help create a calm, seamless experience at every touchpoint. This is an opportunity to bring elevated hospitality into a healthcare environment where service truly makes a difference.

What You’ll Do

• Partner with nurses and clinical staff to manage and fulfill non-clinical requests through our client’s custom app.
• Provide thoughtful, responsive support to patients, families, and visitors.
• Balance empathy with efficiency in a dynamic, fast-paced hospital setting.
• Contribute to a culture that blends warmth, professionalism, and high-touch service.
• Serve as a trusted resource, helping ensure every interaction feels supportive and personalized.

What We’re Looking For

• Experience in hospitality, guest services, or other customer-facing roles.
• An interest in healthcare and a willingness to learn in a clinical environment.
• Strong communication, organization, and problem-solving skills.
• The ability to remain composed, adaptable, and engaged throughout the day.
• A genuine passion for creating exceptional experiences for others.

Why Join Our Team?

This boutique hospitality program is offered at select hospitals nationwide, bringing luxury-level service standards into healthcare settings. You’ll play a meaningful role in enhancing the patient and family experience while supporting care teams in impactful ways.

If you’re ready to combine service excellence with purpose-driven work, we’d love to connect with you.

#IND2