Provide hands-on end user support in the New York City office while supporting a global infrastructure team delivering remote support worldwide.

Key Responsibilities

• Deliver high-touch support to creative and executive users
• Provision and deploy hardware; onboard and train new hires
• Manage user accounts, permissions, and devices
• Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices
• Resolve basic break/fix, connectivity (wired/wireless), and security-related issues
• Support incident response, patching, and anti-malware tools
• Work within a Service Desk ticketing system and document solutions
• Maintain local IT asset inventory
• Support projects and coordinate with L2/L3 teams as needed

Qualifications

• 4+ years of IT support experience
• Strong Windows and macOS knowledge
• Experience with Office 365 administration
• Familiarity with ITSM tools (Jira, ServiceNow)
• Working knowledge of MDM tools (Intune, JAMF, Addigy); Intune/Autopilot a plus
• Understanding of basic security and networking concepts
• Strong communication skills and flexibility for occasional after-hours support